About
I am a passionate Tech enthusiast and developed my career as a Software engineer. Currently I work as a Manager Global Support handling operational and line escalations and issues. I possess skills in People Management, Team Leadership in addition to the core technical skills of Java, C#, Azure, Oracle, SwiftUI, JavaScript, HTML & CSS.
Software Engineer & Support Manager
I am passionate in whatever i do, i believe in hard work to get to places in life and achieve success
- Website: www.nadeeshherath.ga
- City: Colombo, Sri Lanka
- Age: 29
- Degrees: BEng, MSc, MBA
I have sound knowledge and experience in ERP systems and managing and leading teams to achieve customer success whilst de-escalating situations. I have worked in several roles such as Software Engineer, Technical consultant, Oracle DBA. My technical expertise is on C#, Oracle and Azure - what I have worked the past 5 years with. I also possess excellent skills in Java, SQL, HTML, CSS, SwiftUI and JavaScript. I believe in staying fit and healthy and i am also a strong team player - "Together we stand divided we fall"
Projects
As a freelancer in my career i have catered to customer several customer demands in areas such as Android TV's, Web applications, Desktop Applications. Addition to the Tech industry i have also performed social media marketing for brands.
Happy Clients
Projects
Hours Of Support
Social Media Marketing
Skills
I believe the Technology industry is all about gaining skills and using them adequately. The following skills are learned and expertise are built.
Resume
Sumary
Nadeesh Herath
When I face a real-world problem, I design and develop applications to overcome that and this is how I manage to keep my creativity.
Education
Master of & Advanced Software Engineering
2019 - 2020
University of Westminster
Completed with Merit
Master of & Business Administration
2020 - 2021
University of Bedfordshire
Completed with Merit
Bachelor of & Software Engineering
2013 - 2016
University of Staffordshire
Completed with First Class Honors
Professional Experience
Manager Global Support
2021 - Present
Colombo, Sri Lanka
- Managing the Product Onboarding team that onboards products to Global Support Delivery
- Operational and line management of team members working in different regions in the world
- Working with customers to de-escalate situations
- Meeting organisational and operational requirements and objectives
Senior Software Engineer/Shift Lead
2016-2021
Colombo, Sri Lanka
- Shift lead of the team that provides 24/7 emergency support to IFS customers
- Working with Senior Management to improve processes
- Providing guidance and direction to team members
- Troubleshooting customer issues in their Live environments
Contact
Location:
Colombo, Sri Lanka